Covid-19

Dear Customers,

 

The Covid-19 Pandemic has affected us all. In order to protect both us and our customers, we’ve reached the difficult decision to alter store operations as follows.

On March 26, 2020 our store will be closed at 7pm to the public. Starting March 27, a member of staff will be present in the store for the hours of 10am-7pm Monday-Saturday and Noon-6pm on Sundays. During these hours we will be offering both curbside pickup & mail-order. Orders may be placed via phone (780-439-8519), email (chris@tobacconist.ca), or via text (780-242-4335). Customers will only be permitted in the store to facilitate payment of their order, although we strongly encourage our customers to pay ahead of time via credit card. We are also discussing an Edmonton-based delivery option and more details will be provided once we finalize them.

This will be in place for a 2 week period, although as things change, we may alter procedures but will keep you all informed. All of us are doing our part to maintain Social Distancing and sanitization procedures to help prevent the spread of Covid-19. With diligence, we will all make it through this!

Delivery

In order to aid with social isolation and help slow the spread of Covid-19, we have decided to offer all of our customers in Edmonton delivery! This service will be offered to those that live at addresses located within the Henday Ring Road. In order to do this, we will need the following:

  1. Your full name
  2. Your order
  3. Your delivery address (residential/commercial only)
  4. Your credit card details (name on the card, card number, expiry date, and CVV)

There will be a $10 charge for this service for all orders under $50 before GST, and no charge for orders over $50. Payment by credit card is the only option we are offering at this time. Delivery will be next day.

Please be patient with us as this is a new program for us and we want to work out any kinks to best serve our customers, especially during these times.

-The Burlington Crew